Commendations and Complaints

We dedicate ourselves to providing the best police service possible and we encourage you to let us know about the quality of service you receive. Our satisfaction survey provides you the opportunity to offer us advice on how we can continue to improve.

• We love hearing stories of extraordinary service provided by one of our team members. Commending the actions of someone is as simple as completing our commendation form or through the University of California Office of the President's (UCOP) online form. Verbal commendations may also be given to an on-duty supervisor. We appreciate you taking the time to share your story with us.

• If you believe the conduct of a police department employee was inappropriate, you can make a complaint in any form, including writing by e-mail, in person, online and by telephone. Here are several online methods:
  
  • UCIPD online form
  • Completing our PDF form
  • Police Accountability Board (PAB) website
  • UC Ethics Point website
  • Calling the UCI Office of Ethics & Compliance at 949-824-5594
  • Completing the University of California Office of the President's (UCOP) online form
  • Completing a paper complaint form which can be found at the UCI Police Department's front lobby
    
    
• Verbal complaints may be given to an on-duty UCIPD supervisor or by phone at 949-824-5223. You may also call the UCOP hotline at 844-680-0578. Anonymous complaints are accepted.
  
  
• The Office of Ethics & Compliance will evaluate each community complaint for information necessary to conduct an investigation and proceed as follows, and in accordance with the law.
  1. If additional information is needed, the Office of Ethics & Compliance may request information from the complainant to the extent that the identity of the complainant is known. If the complainant is anonymous and there is insufficient information to warrant investigating, the Office of Ethics & Compliance will close the file and no investigation will be conducted.
  2. If the Office of Ethics & Compliance determines there is insufficient information to conduct an investigation, the allegations themselves demonstrate on their face that the acts complained of were proper, or the nature of the complaint is not suitable for investigation and review by the body, the Office of Ethics & Compliance will notify the complainant, the Chief of Police, and the PAB of the disposition in writing citing the specific reasons for the determining that the complaint will not be investigated.
  3. If the Office of Ethics & Compliance determines there is sufficient information and cause to investigate a community complaint, they will assign the complaint to an investigator, external to the police department, to initiate an investigation and notify the complainant and the Chief of Police in writing of the complaint’s referral to investigation.
     
     The average time it takes to process and investigate a complaint is 3 and 6 months.
     
     
• We maintain the last five years of complaints and outcomes on our Complaints Dashboard.