Police Department

Commendations and Complaints

Quality Service is Our Goal

Police Officer Sam Soon

Quality Service is Our Goal

"Our Community, Our Commitment" is our motto. The UCI Police Department is dedicated to providing the best police service possible, and we encourage you to let us know about the quality of service you receive.  

Commendations

If you wish to commend the actions of an employee, please complete the commendation form. Paper forms can be found in the front office of the UCI Police Department, and verbal commendations may also be given to an on-duty supervisor.

Complaints

If you believe the conduct of an employee was inappropriate, you may file a complaint to the UCI Police Department online, by completing a pdf form or the paper complaint form which can be found in the front office of the UCI Police Department.  Verbal complaints can be submitted in person or by phone to an on-duty officer.  Anonymous complaints will also be accepted.

Complaints will result in an investigation, and complainants will be notified of the disposition of the complaint.

Complaints – Frequently Asked Questions

What is a complaint?

Personnel complaints consist of any allegation of misconduct or improper job performance against any department employee that, if true, would constitute a violation of department policy, federal, state or local law.

Inquiries about employee conduct which, even if true, would not qualify as a personnel complaint may be handled informally by a department supervisor and shall not be considered complaints.

Personnel Complaints are classified in one of the following categories:

  • Informal - A matter in which the complaining party is satisfied that appropriate action has been taken by a department supervisor of rank greater than the accused employee. Informal complaints need not be documented on a personnel complaint form and the responsible supervisor shall have the discretion to handle the complaint in any manner consistent with this policy.

  • Formal - A matter in which the complaining party requests further investigation or which a department supervisor determines that further action is warranted. Such complaints may be investigated by a department supervisor of rank greater than the accused employee or referred to the Internal Affairs Unit depending on the seriousness and complexity of the investigation.

  • Incomplete - A matter in which the complaining party either refuses to cooperate or becomes unavailable after diligent follow-up investigation. At the discretion of the assigned supervisor or the Internal Affairs Unit, such matters need not be documented as personnel complaints, but may be further investigated depending on the seriousness of the complaint and the availability of sufficient information.

 

How do I make a complaint?

A complaint may be filed in person, in writing, or by telephoning the Department. Complaint forms are available in the lobby of the police station located on the UCI Campus at 410 E. Peltason Drive as well as online at https://police.uci.edu/services/commendations_and_complaints/online-complaint_form.php.

 

Must a complaint be made in person?

No. A complaint may be filed in person, in writing, online, or by telephoning the Department.

 

Are there any restrictions on making a complaint?

A complaint should be made as soon after an incident as practical. Complaints made after thirty (30) days from the date of the incident may not be accepted unless a valid reason exists.

 

Will my complaint be investigated?

Each complaint is thoroughly reviewed and then assigned by the Chief of Police or their designee to be investigated by either a UCI Police Sergeant or Lieutenant. In some cases, an outside investigator, not affiliated with the UCI Police Department, may be hired to complete the investigation.

 

Will action be taken against the employee?

After the investigation is completed, if it is determined that the employee’s actions violated department rules or regulations, or other policies or laws, appropriate action will be taken.